Shipping & Delivery Information

Signature Requirements for Delivery

Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery for orders.

If you will not be available to sign for your shipment, we offer the following options:

Option 1: Sign the carrier's delivery notice after the first delivery attempt

If you are not available when the carrier makes the first delivery attempt, the driver will leave a delivery notice at your door. You can sign a release authorization and select your preferred delivery location front or back door, immediate neighbour, building manager, etc. on this form. The carrier will generally make three delivery attempts before your package is returned to us.

Option 2: After the first delivery attempt, pick up your package at the carrier's local office

A second option on the delivery notice is to request the carrier hold the package at the local terminal for you to pick up. Just call the number on the form, and let them know you would like your shipment held for pickup. Carrier terminals are generally open during business hours (8:00 am – 5:00 pm).

To pick up your shipment you will need two forms of identification:

1. A government-issued ID (drivers license, passport, residency card) that matches the name on the package

2. A second ID with your name on it (credit card, social security card, etc.)

Residential deliveries, the driver may also attempt to deliver to your neighbor or building manager.

Shipping Services

7 Day Delivery – Usually delivers prior to 5:00 pm within 7 business days after shipping.

3-5 Day Delivery – Usually delivers prior to 5:00 pm within 3-5 business days after shipping.

2nd Business Day Delivery – Usually delivers prior to 5:00 pm on the 2nd business day after shipping.

Next Business Day Delivery – Usually delivers prior to 5:00 pm the next business day after shipping.

When your order ships, you will receive an Order Ship e-mail which will contain your Estimated Delivery Date along with tracking and delivery information.