Frequently Asked Question

Why do I see different prices for the same product?

You can see different prices for the same products as it could be listed by one or more Sellers.

Is installation offered on all products?

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Under what conditions, can I return/ replace my product?

Returns/Replacement are accepted under the following cases -

Wrong Product – Wrong color/ size/ style

Wrong item ordered/ delivered

Unsatisfactory Product – Inauthentic/ Low Quality/ Expired

Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer's Warranty)

Damaged Product – Physical damage/ Tampered product or packaging

Wrong Quantity – Missing Products/ Parts

Under what conditions, returns/ replacement request will not be accepted?

Returns/ Replacement requests will not accepted under following cases –

If Products are Altered/ Used

If Product is Returned without Original Packaging (price tags, labels & accessories)

If Serial Number is tampered

For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery

For Damaged/Missing product that is reported after 2 days of the delivery

For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

What does 'Preorder' or 'Forthcoming' mean?

Items Known as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such will be shipped after their official release by the seller with whom you've pre-booked them.

What is the best time to place Return/ Replacement request?

Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:

Damaged Product

Empty Parcel

Missing Item

When do you initiate Pickup for Returns?

Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup -

Product should not be used/altered/ tampered

Keep original price tag & packing slip intact

Mention Order Number on the box

Do not seal the box

Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive

Keep the Courier Company's receipt for tracking purpose

How will I know that my Returned product has reached you?

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view the returned order details.

Do sellers on JUNAPURANA ship internationally?

Currently, sellers on JUNAPURANA only ship within India.

How much time does it take to replace an order?

We initiate the replacement or refund within 2 working days of receiving the product at our center.

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale

How are items packaged?

Products sold by Sellers with JUNAPURANA are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are there any hidden charges when I shop on JUNAPURANA ?

There are NO hidden charges when you shop on JUNAPURANA. The price you see on the product page is final and it's exactly what you pay.

Why do I see a 'delivery charge'?

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page.